Exchanges
At Alien Menace, we want you to love your handcrafted purchase. Please note that we offer exchanges only—we do not issue refunds.
Our exchange and return policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for a exchange-
- Exchanges must be requested within 14 days of delivery. Items must be unused and in their original condition.
- Return shipping costs for exchanges are the responsibility of the buyer.
If your item arrives damaged during shipping, you will need to file a claim directly with USPS. We are not responsible for items lost or damaged in transit.
If you have any questions or need help with an exchange, feel free to contact us
Non-returnable items:
- Gift cards
Sale items
Only our regular priced items may be exchanged. Sale items are limited in quantity and may not be available for exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email from our Contact Page and we will reach out to you about the exchange.
Shipping returns
To exchange your product, you should mail your product in original packaging to: Alien Menace | 1000 Haywood Rd Ste C | Asheville NC 28806
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are exchanging and shipping more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.
Need help?
Contact Us for questions related to exchanges and returns.